Troubleshooting FAQ

  D a t a b a s e S o l u t i o n s  
E Z R e c o r d S y s t e m s  

Download Tips:

 Getting a file "off the internet" can seem complicated if you haven't done it before. Some important factors are:
 
1. Make sure you have a reliable internet connection (some busy providers will drop your connection in the middle of a download)
2. Have tools on your computer to "decompress" the downloaded file (although with the NPP, I have provided a "self-extractor" that does that job for you).
3. Download the correct file, e.g. PC files for PC's, Mac files for Macs, etc.
4. Know where to find the file once you've saved it on your hard drive.
5. Install the new program on your computer.
 
Here are the steps that occur while downloading and then using the program. If you continue to have difficulties, identify the point at which you are having trouble by answering each question below, email me your answers at support@ezrecord.com .)
 
1. Click on the download link.
"Did you find the link? When you clicked on it did #2 happen?"
 

2. A Window comes up called the "File Download" window/dialog box and asks you to either "Run this program from its current location" or "Save this program to disk". Choose "Save to disk".

"Did you see this window? and Did you choose "Save to disk?""
 

3. The next window that you see is entitled "Save As" and you will see a list of folders and files from your computer. This window allows you to navigate to any folder on your computer and when you click on the "Save" button, that's the place where this program will be located after the program has been sent over the phone lines. (If you don't have a Download Folder already created and designated in your browser's Preferences, you can just tell it to save it onto your Desktop temporarily. That way, it will be easy to find once the download is finished.)

"Were you able to create a Download Folder? If not, where did you save the program? After it was finished downloading, were you able to find it?"
 

4. The program begins to come across the phone lines. It should take just one minute if you have DSL or better.

"Did you see a progress bar, indicating how fast it was being sent and when it was finished?"
 

5. After all activity has stopped, you use Windows Explorer or My Computer to navigate to the folder that you previously instructed the computer to place your downloaded file. You will see the file "NPP.exe" there and if you click on "Details" icon at the top of the window, the file size information will be shown. The file size should match the version that you have purchased and this will indicate that you were successful in bringing the file from our server into your computer.

"Were you able to use Windows Explorer or My Computer to find your download?"
 

6. You then double-click on "NPP.zip" and up comes a window entitled "Winzip Self-Extractor". It says to "Unzip to folder:" and in the white box it says "C:\EZRecord\". When you click on the button "Unzip", it will automatically create a new folder on your computer called "EZRecord" and will uncompress the files of NPP. Close the Self-Extractor after it does it's job. Open the NPP2.0.exe file, which will open the software to a small window that has GUEST ACCOUNT and OK button.The other options are only for PROGRAMMERS, not USERS. From the MAIN MENU, click on the green REGISTRATION BUTTON at the upper right corner, under HOW DO I BEGIN. If you cannot enter your registration number immediately, move up to the RECORDS menu heading and choose NEW RECORD. You can now click in the white Registration Box, enter the number and click ENTER.

"Did you see the Winzip Self-Extractor and did it put your NPP files into a new folder on your hard drive called "EZRecord"?"
 

7. Again using Windows Explorer, you navigate to your new folder, EZRecord, and open it up. Inside you will see a "ReadMe.txt" file that you should double-click and print. These are the instructions for starting to use NPP.

"Did you print out the "ReadMe.txt" file?"
 

8. The main application icon for the Runtime Version is "Nursing Productivity Pak.exe". The main application icon for the Network Version is "START.fp3". Double-click on these icons and the program will start, taking you to a "Main Menu". Follow the instructions in the "ReadMe.txt" file to sample some of the features of NPP.

"Did you double-click on the "Nursing Productivity Pak.exe" file? and if so, "Do you now see the Main Menu screen, with the blue sky background and multi-colored buttons?"
 
 *Here are two free decompression tools, if you need them: Stuffit Expander (for Mac), FreeZip (for PC)

 If you are using Windows 3.1 or Windows for Workgroups 3.11, please click on the following link in order to install the necessary support files that allow older operating systems to use modern software.
Windows 3.1/Windows for Workgroups 3.11 click here
 
AOL users who are new to this downloading process will need to go to the AOL Download Manager and tell it a few things like: to decompress the file automatically, erase the compressed file after it has been decompressed and where you want your new download to be saved.
If you download the file but can't find it on your computer, try doing a "Find". For PC's, click on the "Start" button and choose "Find", filling in the filename "NPP.exe". For Mac's, go up to the "File" Menu and choose "Find", filling in the filename "NPP.sit".
 
Getting files from the internet onto your computer can seem like a daunting task at first. But once you're set up for it and have done it a few times, it's a cinch! And keep in mind that this computer skill is well worth learning, since there are thousands of great programs and resources on the internet that will require the very same process to obtain.

If you have more questions, please don't hesitate to ask at support@ezrecord.com .


 

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Staff Assignment ToolMedication Information ToolPatient Acuity Grading Tool

 

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